Physicians Independent Management Services, Inc.

PIMS Inc. was incorporated in 1998 and has evolved into a full-service Medical Billing and Practice Management Services company. PIMS provides comprehensive billing and consulting services for providers of all sizes. In addition, PIMS offers an innovative and robust laboratory information system designed specifically for the anatomic pathology practice in mind.

Headquartered in our state-of-the-art 23,000 square-foot facility in Tampa, Florida, PIMS is led by a senior management team with many years of diversified medical billing and healthcare revenue cycle management experience. With 100+ highly trained employees, we have you covered.


To deliver innovative, comprehensive medical billing and practice management services to medical providers. PIMS aims to be each client’s valued business partner: We focus on the business of running a practice, so our clients can focus on providing exceptional patient care. PIMS also strives to engage, empower, and inspire its employees to act with integrity and compassion and a mission to provide goodwill to its local and global communities.


To offer a business model that is designed to enhance the medical field by enabling physicians to provide the utmost patient care. More specifically, to be the first choice in comprehensive healthcare management and billing services, as well as SaaS-Based LIS software for medical providers.


Partnering with PIMS offers many benefits to your practice. You no longer need to be worried about the following; we have you covered!

  • Correct and timely reimbursement
  • Steady cash flow
  • Comprehensive customized reporting that is easy to understand
  • Affordable proven experts in managed care contract negotiations
  • Procedural coding updates delivered timely
  • Advanced technology throughout the revenue cycle process
  • Compliant and timely uninsured and underinsured collections
  • Regular communication regarding industry updates and trends
  • Billing staff concerns are eliminated, we are an extension of your office



    Patty Mahon

    PIMS’ Chief Operating Officer

    With greater than thirty years’ experience in healthcare billing, Patty has been a part of PIMS since its inception. Known for surpassing ambitious goals and delivering technological innovations within the company, she has served PIMS in a multitude of capacities such as Billing Manager, Information Systems Director and managing the development of PIMS’s Laboratory Information System. With her tremendous experience, she possesses knowledge of all facets of PIMS operations. Patty is proud of the impressive results delivered to our valued clients year after year; however, she is most gratified by the ability to sustain said results while maintaining the highly inclusive and family-oriented culture PIMS is known for.

    Suzanne Pyzik, CPA

    PIMS’ Finance Controller

    Suzanne has over 30 years of experience in accounting, with the last 15 years concentrated in the Healthcare Industry. She received both her Bachelor of Arts and Master’s degrees in Accounting from the University of South Florida and has been a licensed CPA in Florida since 1990. Her experience not only includes financial accounting and reporting, but also risk assessment and internal control evaluation, project management, process improvement and strategic planning. Suzanne is responsible for all Finance Department functions, including the review and distribution of the monthly financials, accounts payable and payroll processing, and treasury oversight. She prides herself on her ability to create cohesive teams and identify/implement process enhancements. When away from the office, Suzanne enjoys traveling and attending sporting events and concerts.



    Kim Palma

    PIMS’ Revenue Cycle Account Manager

    With greater than thirty years’ experience in the medical insurance and healthcare billing industries, Kim manages all aspects of Revenue Cycle, client reporting and analysis for PIMS’ clients. Collaborating frequently with clients, she consistently develops personalized strategies to best address payor contracting, denial and underpayment issues to ensure the highest level of reimbursement is obtained. Kim fosters a family-like culture within her department and routinely touts the accomplishments of her tenured and dedicated staff as a secret to PIMS’ continued success!

    Jenny Hareza, CHC

    PIMS' Compliance Officer

    Jenny is a member of The Society or Corporate Compliance and Ethics and is Professionally Certified in Healthcare Compliance by the Health Care Compliance Association. She is responsible for HIPAA Privacy and Compliance within PIMS. Jenny takes pleasure in translating complex laws and regulations into manageable billing rules, policies and procedures for PIMS’ valued clients and partners. When away from the office she enjoys traveling and keeping up with foreign and domestic current events.



    Kelly Cashman

    PIMS’ Coding Manager

    As a proud and active member of the American Association of Professional Coders (AAPC), Kelly possesses over thirty years of experience in the coding, billing, and management of physician medical practices. Specializing in anatomic pathology coding, she is most passionate about educating future coders, physicians, and other client-partners in the proper coding for their respective practice. On a more personal note, Kelly enjoys spending time with her family, participating in wellness initiatives, and advocating for the local chapter of the American Cancer Society within PIMS and the greater Tampa Bay community.

    Daniela Cojita, SHRM-SCP

    PIMS’ Human Resources Manager

    Daniela holds a bachelor’s degree in Healthcare Management and Administration which, along with the exposure to practical aspects of billing during her lengthy tenure as a PIMS employee, provided her with a solid understanding of many aspects of practice management and billing. Daniela takes pride in PIMS being designated as a Healthy Workplace by the American Heart Association for 6 consecutive years.



    Sapna Shah, M.S., CA

    PIMS’ Finance Manager

    Sapna holds a master’s degree in forensic accounting and received her Bachelor of Commerce with a concentration in taxation. With nearly a decade’s experience in finance, she is involved in all facets of the Finance Department including the preparation of monthly financials and other reporting functions for strategic analysis. When not working with numbers and spreadsheets, Sapna enjoys traveling and spending time with her family.

    Robyn Brewer

    PIMS’ Information Systems Manager

    Robyn has over twenty years’ experience in healthcare billing, with a focus on independent laboratories and hospital-based pathology practices. She directly manages the claims billing department and oversees the maintenance of hospital interfaces, fee schedules and programming logic. Robyn and her department’s employees are known for building strong relationships with business partners to aid in the conversion between software and data platforms to ensure a seamless transition for our clients.



    Brandy Kriger, PMP, CMPS

    PIMS’ Project Manager

    Brandy is the newest member of the PIMS management team and brings with her more than 24 years of experience in the Medical Field, with over 18 years of Executive Support and Project Management. She is responsible for facilitating all aspects of PIMS' Corporate Projects; ranging from IT initiatives and Corporate events, to New Client Implementation and Onboarding. Brandy enjoys each new challenge and welcomes the opportunity to learn and grow with every project. When not in the office, Brandy enjoys traveling, scuba diving, and spending time with family.