Physicians Independent Management Services, Inc.

PIMS Inc. was incorporated in 1998 and has evolved into a full-service Medical Billing and Practice Management Services company. PIMS provides comprehensive billing and consulting services for providers of all sizes. In addition, PIMS offers an innovative and robust laboratory information system designed specifically for the anatomic pathology practice in mind.

Headquartered in our state-of-the-art 23,000 square-foot facility in Tampa, Florida, PIMS is led by a senior management team with many years of diversified medical billing and healthcare revenue cycle management experience. With 100+ highly trained employees, we have you covered.


To deliver innovative, comprehensive medical billing and practice management services to medical providers. PIMS aims to be each client’s valued business partner: We focus on the business of running a practice, so our clients can focus on providing exceptional patient care. PIMS also strives to engage, empower, and inspire its employees to act with integrity and compassion and a mission to provide goodwill to its local and global communities.


To offer a business model that is designed to enhance the medical field by enabling physicians to provide the utmost patient care. More specifically, to be the first choice in comprehensive healthcare management and billing services, as well as SaaS-Based LIS software for medical providers.


Partnering with PIMS offers many benefits to your practice. You no longer need to be worried about the following; we have you covered!

  • Correct and timely reimbursement
  • Steady cash flow
  • Comprehensive customized reporting that is easy to understand
  • Affordable proven experts in managed care contract negotiations
  • Procedural coding updates delivered timely
  • Advanced technology throughout the revenue cycle process
  • Compliant and timely uninsured and underinsured collections
  • Regular communication regarding industry updates and trends
  • Billing staff concerns are eliminated, we are an extension of your office



Kim Palma

PIMS’ Accounts Receivable and Collections Manager

Ms. Palma brings to the table over twenty five years of experience within insurance and healthcare billing industries;

Ms. Palma works exclusively with ancillary service providers, specifically hospital-based pathologists and independent laboratories. Working hand-in-hand with PIMS’ clients, Ms. Palma ensures favorable results and hard-fought negotiations.

Intimate knowledge of the challenges facing ancillary service providers, Ms. Palma works to educate managed care companies and third party payors on the benefits of each particular agreement. She ensures fair rates and appropriate language specific to such providers.

Ms. Palma provides follow-up services, escalating any improper payments or inappropriate fee schedule loads, to the proper departments within each managed care company or third party payor to ensure compliance with contractual terms and payment obligations.



Kelly Cashman

PIMS’ Billing & Coding Manager

Ms. Cashman has over twenty years of experience in the management of physician medical practices, specializing in clinical and anatomic pathology, in addition to internal medicine, general surgery, colon-rectal surgery, and plastic surgery; Within PIMS, Ms. Cashman is directly responsible for managing both the coding and billing claims departments, in addition to overseeing the transcription services department; Ms. Cashman also leads PIMS’ consulting services, including the successful offering of hospital staff/administration seminars on the appropriate use of CPT coding, implementation and deployment of mechanisms for accurate/valid charge capture. She specializes in conducting individualized coding and reimbursement training programs, in addition to assisting pathology practices with understanding defendable coding positions; During her time at PIMS, Ms. Cashman has played an instrumental role in securing payment for various client settlements in excess of $1M; Served for ten years on the advisory board of one of the largest insurance billing and national coding academies where she developed curriculum and instructed future procedural coders of America.



Patty Mahon

PIMS’ Information Systems Director

Ms. Mahon has over a decade of experience in directly managing electronic interfacing with hospitals and laboratories of all sizes.

Ms. Mahon has also spent more than twenty years within the medical billing arena with a core focus on billing for independent and hospital based laboratories, pathology practices, radiology groups and cardiovascular physician groups.

Successfully developed and deployed an ancillary in-house software package for the management of Electronic Remittance Advice (ERA) Posting, Denial Management and Accession tracking; Directly responsible for the maintenance and enhancement of billing software.



Jenny Groves, CHC

PIMS Patient Relations Manager & Compliance Officer

Ms. Groves is a member of The Society or Corporate Compliance and Ethics and is Professionally Certified in Healthcare Compliance by the Health Care Compliance Association. She is responsible for HIPAA Privacy, Security and Compliance within PIMS and handles all associated compliance training for new and existing PIMS, Reliance Pathology Partners and Ruffolo, Hooper & Associates, MD, PA employees; Ms. Groves oversees the PIMS Compliance committee and is responsible for audit and monitoring activities as well as implementing and managing company procedures and policies; Ms. Groves is directly responsible for PIMS’ Patient Relations Department, as well as managing client contracts and legal correspondence for PIMS’ and their clients.


The Team